Cancellation and Refund Policy

Cancellation and Refund Policy

At Certified Translations Services, we strive to provide high-quality services and ensure customer satisfaction. Please read our cancellation and refund policy carefully before placing an order.

Cancellation Policy

  1. Timeframe for Cancellation:

    • Orders can only be canceled within 3 hours of placing the order. After this timeframe, cancellation requests will not be accepted as the service process would have already commenced.

  2. How to Cancel:

    • To cancel your order within the allowed timeframe, please email us at info@certifiedtranslationsservices.com or contact us via WhatsApp or call at +91 89207 26276. Provide your order details and the reason for cancellation.

  3. Non-Cancellable Orders:

    • If the order has already progressed beyond the initial stages (e.g., translation has begun, or attestation is in progress), cancellation will not be possible.

Refund Policy

  1. No Refunds Policy:

    • Due to the nature of our services, no refunds will be issued once an order has been placed and confirmed. This includes cases where the customer fails to provide accurate information or required documents, leading to delays or issues.

  2. Corrections and Modifications:

    • While we do not offer refunds, we prioritize customer satisfaction and provide opportunities to review the draft documents. Any corrections or modifications required must be communicated to us before the final approval stage.

  3. Service Failures:

    • In the rare event of a service failure or technical issue on our end, we will take corrective measures to resolve the issue. Refunds will only be considered in exceptional cases solely at our discretion.

Additional Information

  • Timelines for Services:
    The standard timelines for completing translations and attestations are shared at the time of order confirmation. Delays due to unforeseen circumstances (e.g., courier issues, legal holidays, or document discrepancies) are not eligible for refunds.

  • Delivery of Documents:
    Once the soft copies are shared, the order is considered complete. Hard copy delivery timelines may vary depending on the courier service. For urgent requests, expedited shipping options are available at an additional cost.

  • Contact Information:
    If you have any questions regarding this policy, feel free to reach out to us:

At Certified Translations Services, your satisfaction is our priority, and we are committed to delivering the highest standards of quality and service.